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Shipping & Collection

Shipping & Collection

Postby cutpriceracing » Sun Jan 26, 2014 12:27 am


UP-COMING SHIPPING INTERRUPTIONS


There are currently no shipping interruptions

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Phone hours are Mon-Thu 9am - 3.30pm Brisbane time.

A note on Friday shipping changes

*Please note that we are now closed on Fridays. Due to staffing changes in our warehouse in order to provide a high level of service and our incredibly fast same day dispatch as well as our low prices we are now only shipping Monday through to Thursday.



STOCK AVAILABILITY


Is my item in stock? Yes, if we advertised it and you bought it, it was in stock - WE DON'T PRE-SELL ITEMS. Items advertised as being in stock are in-stock in our warehouse, not ordered from a supplier when you buy it. So we can send it immediately!


DISPATCH SPEED AND TIMING


When will my items be shipped? Same day when paid by 2pm EST - Items are shipped Monday to Thursday (excludes public holidays). All items paid for prior to 2pm each working day will be shipped the same day. Items paid for after 2pm will be shipped the very next working day. (*Note: Some items paid after 2pm may be shipped the same day depending upon time constraints). If for some unusual reason your item can't be shipped the same day (very rare) we will contact you immediately to advise.

*NOTE: Payment is considered cleared funds. Credit card, Paypal payments (not e-cheques) or bank deposit over-the-counter qualify for immediate cleared funds. Payment by bank deposit via the internet usually takes at least one working day to show in our accounts. If you would like to ensure your goods are shipped immediately, please use paypal or credit card.


SHIPPING OPTIONS


Free Shipping / Standard Shipping
1-5 working days - Items sent by free shipping may be sent by any of our shipping methods (see below), including express at the discretion of Cut Price Racing. If you require a specific shipping type, please choose the type from the shipping upgrades section, or contact us to discuss.

(Brisbane Metro is usually next day but this is NOT GUARANTEED with the Free Service, other state capital citites up to 4 days, add 1-2 days for country areas or NT/WA)

Please note that if your items are bulky, you will not see this option - you will instead see the Free Shipping Bulky Items option. There are certain conditions for delivery of bulky items - please read the Free Shipping BULKY ITEMS section below.



*Free Shipping BULKY ITEMS
1-5 working days - Items sent by free shipping may be sent by any of our shipping methods (see below), including express at the discretion of Cut Price Racing. If you require a specific shipping type, please choose the type from the shipping upgrades section, or contact us to discuss.

(Brisbane Metro is usually next day but this is NOT GUARANTEED with the Free Service, other state capital citites up to 4 days, add 1-2 days for country areas or NT/WA)

*Note: bulky and heavy items may not qualify for free delivery to some areas (such as remote NT/WA). If the product does not qualify for free shipping to your specific area, you will not see the "Free Shipping" or "Free Shipping Bulky Items" option in the cart/checkout. In this case, most areas can be shipped at an additional fee - See the BULKY ITEMS REGIONAL section below.

PO BOXES - Please note that bulky items will not be deliverable to PO BOXES. It is always best to use a physical delivery address.

CARE OF POST OFFICES - Please note that bulky items will not be deliverable to POST OFFICES. It is always best to use a physical delivery address.

PARCEL LOCKERS - Please note that bulky items will not be deliverable to Parcel Lockers. It is always best to use a physical delivery address.


~Express Shipping 1-3 working days Items sent by express service will be sent by Australia Post express unless Fastway, Startrack or Couriers Please will deliver in a quicker time period in which case we may choose at our discretion that option instead. If you would prefer to have your item sent ONLY by Australia Post Express please specify this in the customer comments section at the checkout.

(Brisbane Metro can sometimes be same day if ordered and paid before 8am AND item is not shipped in an envelope, All Capital cities - expect Darwin and Perth - are guaranteed next day delivery when paid by 2pm that day. All other cities/towns are generally next day unless outside the Australia Post Express delivery service area. Sometimes we may ship by courier and that method may be next day for Northern Queensland up to Mackay and Northern NSW)

~Note: Some bulky and heavy items cannot be shipped by an EXPRESS service. The express shipping options will be displayed in the cart and checkout if available.

Bulky Items Regional 3-15 working days (Remote service) Areas in remote locations may not qualify for the free delivery service if some or all of the items ordered are bulky. These shipments attract a shipping fee which covers the addional costs of shipping based on the total volumetric weight of the shipment. The amount will be displayed next to this option in the cart and checkout. Sometimes this option will be displayed under the free shipping option - if the free shipping option is displayed you do not need to select the Bulky Items Regional option.

You can opt to remove any bulky items from your cart to receive free postage. As long as there are no bulky items in your cart it will qualify for the standard free postage option and the option will be displayed. Bulky items are usually larger than 25cm x 25cm x 25cm so if you have any items larger than this in your cart try removing those to see if they are causing your shipment to fall into the Bulky Items Regional area. If you are not sure if the item is bulky, check the BULKY field in the product description in the DETAILS section (see the picture below). Otherwise, feel free to call us to check.

Bulky items field (CHECK field). The circled "BULKY" text will appear here if the item is bulky.
BulkyItmes.jpg
BulkyItmes.jpg (6.46 KiB) Viewed 9207 times


No Shipping Methods Available No Remote Services are available to ship your bulky itemsSome very remote areas such as rural NT/WA may not be servicable by our couriers. In this case, if the items are builky they may not be able to be delivered to your location.

You can opt to remove any bulky items from your cart to receive free postage. As long as there are no bulky items in your cart it will qualify for the standard free postage option and the option will be displayed. Bulky items are usually larger than 25cm x 25cm x 25cm so if you have any items larger than this in your cart try removing those to see if they are causing your shipment to fall into the Bulky Items Regional area. If you are not sure if the item is bulky, check the BULKY field in the product description in the DETAILS section (see the picture above). Otherwise, feel free to call us to check.

If you would prefer us to quote a non-standard courier to deliver bulky items to your remote area, it may still be possible but you will need to call us to recieve an estimation. Please ensure you provide an accurate address and postcode for the quote.

SHIPPING - METHODS OF SHIPPING

Australia Post Envelope - Items shipped by the Free Shipping type may be shipped in an envelope by Australia Post and can take from 1 to 5 working days to arrive with no gaurantees given by Australia Post for delivery times. Due to the limit of the weight for envelopes (500gm) it is possible shipments may be split into two or possibly three envelopes. Generally we will number envelopes so that you will know that there are other envelopes in a set. Enevelopes will not be assigned a tracking number so if you would like your item to be trackable we would recommend to use the express option. If you would prefer your items were shipped all in one parcel, you should choose express shipping form the shipping upgrades section.

Australia Post Parcel with Tracking - Items shipped by the Free Shipping AND Express Shipping type may be shipped in a carton by Australia Post with a tracking number. Free Shipping items can take from 1 to 5 working days to arrive with no gaurantees given by Australia Post for delivery times. Express Shipping items can take from 1 to 3 working days to arrive with gaurantees given by Australia Post for delivery times according to the Austraila Post website. Parcels shipped by express will have an express post tracking number assigned.

Australia Post Satchel with Tracking - Items shipped by the Free Shipping AND Express Shipping type may be shipped in a satchel by Australia Post with a tracking number. Parcels shipped by express will have an express post tracking number assigned.

Fastway Parcel with Tracking - Items shipped by the Free Shipping AND Express Shipping type may be shipped in a carton by Fastway with a tracking number. Your express shipment may be shipped at our discretion by Fastway if it is faster or equal to the speed of Australia Post Express service unless your delivery address is a PO Box in which case Australia Post Express service will be used. For express items Fastway will be equal to or faster than Australia Post Express service.

Couriers Please Parcel with Tracking Items shipped by the Free Shipping AND Express Shipping type may be shipped in a carton by Couriers Please with a tracking number. Your express shipment may be shipped at our discretion by Couriers Please if it is faster or equal to the speed of Australia Post Express service unless your delivery address is a PO Box in which case Australia Post Express service will be used. For express items Fastway will be equal to or faster than Australia Post Express service.

Startrack Parcel with Tracking - Items shipped by the Free Shipping AND Express Shipping type may be shipped in a carton or as a parcel by Startrack with a tracking number. Your express shipment may be shipped at our discretion by Startrack if it is faster or equal to the speed of Australia Post Express service including if your delivery address is a PO Box. For express items Startrack will be equal to or faster than Australia Post Express service.

SHIPPING NOTIFICATIONS

We will ensure you are notified of your item leaving our warehouse on the day the item leaves. The method we used to send your items by will be included in the notification, but it may not distinguish between an envelope method, a satchel or a parcel method. Generally we will include the number of parcels shipped. Any tracking numbers will also be provided. You will receive this update by email. Please ensure you have whitelisted us in your email junk/spam filter. Add us to your Safe Senders list: to make sure our emails don't go to your JUNK box by mistake. Select this email in your inbox, right click and select Junk Email then click "Add Sender's Domain (@example.com) to Safe Senders List".


NOT SURE IF FREE DELIVERY APPLIES TO YOUR AREA?
All our non-bulky items are shipped free of charge when bought from our online store (but not eBay - eBay orders attract shipping charges). Some bulky items may attract shipping charges or may not even be able to be delivered to certain regional areas. click here to learn how to check if bulky items ship free to your area.


HOURS OF COLLECTION
PLEASE NOTE: Due to our new warehouse agreement, collections are only possible by pre-arranged courier. Customers collections are not possible at this time sorry.

HOURS FOR COURIER PICKUP - Arranged and paid by customer
Generally, couriers will need to collect during the 'Hours of Collection' described above. However, for special circumstances, we may be able to leave your item in a "Safe Place" for a courier to collect during times outside the normal 'Hours of Collection'. This would need to be arranged by contacting us first.


HOURS OF CONTACT
Please click here to check our contact hours/times as well as other contact details such as phone numbers.

BANK & PAYMENT DETAILS
Looking for bank, paypal, money order or other payment method information? click here to view our payment method details.
cutpriceracing
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